The emerging field of Artificial Intelligence (AI) in medicine promises a new paradigm for the healthcare ecosystem. This new ecosystem fueled by artificial intelligence allows healthcare to be treated holistically from the genomics level to an aggregated community level. However, the human dimension of medicine is also an important factor for the healing process. Compassionate care and social interaction must be combined with technology and science in order to improve a patient’s physical and mental well-being. Therefore, the technology development should not happen in silos, but it should stimulate a discussion with people from different backgrounds to have a dialogue. With the rise of AI in medicine, there is a need for discussion on how to encourage healthcare providers to use AI in a compassionate and empathetic way. We propose design workshop that allows everyone included approach by inviting patients, doctors, healthcare providers, designers, and technologists to co-create the dialogue and interaction between humans in the post AI medicine.

The goal of this workshop is to stimulate the conversation of AI medicine beyond the technology because most of the conversation around AI in medicine usually focuses on how to make the AI smarter and more accurate, rather than improving how humans interact with humans and how humans interact with AI. This workshop consists of 5 steps for the co-designing process. The workshop will start with a brief introduction.

1) Random groups of 5 participants will be given a case scenario of a medical visit to start creating the patient’s journey

2) Each group will then start brainstorming how AI can improve the scenario in the future. They will then make the second patient’s journey with the AI that they imagined as part of the scenario.

3) Each team will use provided materials such as paper, tape, scissors to prototype an interface of that AI system. For example, one team might make a paper prototype of the smart glasses that allow the doctor to predict pain level by looking at patient’s face.

4) After the models are made, the team will have the first role play based on the given scenario to test out their prototype. At the end of the role play, the facilitator would guide the participants through series of reflective questions to discover what is gaining and missing from having the technology.

5) The facilitator will then give time for the group to co-create the compassionate and empathetic interaction based on the discovery process they did earlier. After the designing process, each group will have a second role play to test the interaction that they designed.

6) After the second role play, there will be a reflection and a time for the team to go back to redesign the AI device or re-create the interaction. For the final role play, the team will be paired with another group to test their design.

7) After the role play is over, the facilitator will lead the final reflection on how the three role plays are similar and different, what AI devices people have prototyped, and how each team created compassion and empathetic interaction.

 

ROBOTIC TECHNOLOGY & VIRTUAL ASSISTANTS

Author: Chethan Sarabu

Coauthor(s): Pat Paturanataporn

Status: Work In Progress