•Patients increasingly seek to be more involved in the diagnostic process. As such, digital healthcare tools (including online symptom-checkers) have proliferated. •Little is known about the characteristics of patients who use symptom-checkers, their rationale for use, and whether patients find them accurate and useful.•We evaluated how the Isabel Symptom Checker, a popular online symptom-checker, impacted patient experiences with triage and diagnosis.


Ashley N.D. Meyer 1,2, Traber D. Giardina1,2, Christiane Spitzmueller 3, & Hardeep Singh 1,2
1Center for Innovations in Quality, Effectiveness and Safety, Michael E. DeBakey VA Medical Center, Houston, TX;
2Baylor College of Medicine, Houston, TX;
3Department of Psychology, University of Houston, TX

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