Dr Anthony Chang catches up with Dr William Feaster, CHIO at CHOC Children’s Hospital, who shares his experience of delivering a rapid transformation from physical to virtual healthcare. Having been aiming to deliver 500 telemedicine visits in 2020 pre-COVID, in April and May there were 20,000. Dr Feaster also discusses the way forward for telemedicine, considering the likely split between physical and virtual visits, challenges around the payment system, and opportunities to measure and improve quality and patient satisfaction.