Dr Michael Costello
General Manager

Michael Costello is currently on sabbatical but is still involved in healthcare with a strong interest in artificial intelligence, currently co-chairing the Consumer Health Flagship for the Australian Alliance for AI in Healthcare as well as participating in recently convened Australian Academy of Health and Medical Science AI in Healthcare roundtable. Michael was previously the General Manager of Innovation and Gateway Services at Healthdirect Australia (HDA), where Michael worked with customers in government to lead and develop innovative solutions for consumers who need to find the right advice, services and support in health-related areas. In addition, Michael led the My Aged Care and Carer Gateway services and was also responsible for leveraging and growing multichannel and product innovation capabilities across HDA. Michael sits / has sat on several key Commonwealth eHealth boards and innovation advisory committees including the Commonwealth’s Aged Care Board, the Secure Messaging Program Steering Group, and the Australian Digital Commerce Association Advisory Council and Innowell’s Project Synergy. Prior to joining Healthdirect Australia, he was the Executive Director of Innovation, Strategy and Architecture for eHealth NSW where he delivered the eHealth strategy for NSW Health as well as a long-term capital funding plan. Dr Costello has previously worked for global consultancies and global system integrators, where he consulted to governments and major corporates on strategies to help drive IT support business outcomes. He started his career in medical research, working in both the public and private sectors as well as locally and internationally.